Frequently Asked Questions
What happens in a counselling session?
When you first come for counselling, it can feel a bit strange to share your worries, thoughts, and feelings with someone you don’t know. That’s okay – it can take a few sessions to settle and to feel comfortable. There’s no pressure to talk about things that feel upsetting or difficult too soon. We can go at your pace. Usually, after a couple of sessions, people begin to open-up and share more about what’s going on. Once this happens, we can start to make sense of everything bit by bit, and as we work together over time, a process of meaningful change can occur.
Some people want to explore their past and make connections with how they are in the present. This can help them to cast off habits and behaviours that have served to protect them and help them to cope but are no longer needed. Others may not want to look back and, prefer instead, to focus on the here and now and look towards the future. Some people find it useful to consider new strategies in dealing with difficult situations and relationships. We might come up with ideas for tasks to experiment with in between sessions, and then reflect on how the experiments have gone, and think about what new personal discoveries are coming up as a result. Sometimes people need me to ‘just be’ with them as they experience deeply painful feelings – this close companionship in witness to their pain can be profoundly healing. Everyone is unique. Everyone needs something different. It’s my job to understand you – to help you gain clarity about what you need – what’s best for you and what works for you. It’s a process that we’re together in. I’ll check in with you throughout to ensure we’re working in a way that suits you and feels right.
How do online counselling sessions work?
I use the platform Zoom for video calls and instant messaging.
In order to connect via Zoom I email the link a few hours before the session. Once the session starts, I lock the virtual room so that no one else can enter. If our internet connection drops, I try to engage again via the platform. If it’s difficult to get reconnected, I will call or text so a decision can be made about how to continue or what to do next.
With online work, it’s important to be mindful about privacy and confidentiality. To minimise privacy and confidentiality risks in my online work, I uphold my personal responsibility to ensure my computer and other devices are adequately protected. I password protect my devices. I use anti-virus software. I update anti-virus protection regularly. I delete meeting details and sign out of the platform after our session. It’s important that clients also protect privacy around their counselling sessions. It’s good to ensure devices are password and virus protected. It’s also important to have a suitably private space to have the session so that there are no worries about being over-heard by others.
How does a creative approach to therapy help?
Some people get the most out of therapy by talking. For others, talking can feel stressful or limiting. Using a creative approach can help people to think about things, process painful experiences, and express themselves without necessarily using words. Some examples of creative approaches are drawing, using clay, painting, making a craft item, writing, music, and movement.
In need of urgent help?
Please note that Michelle Higgins Counselling and Psychotherapy is not a crisis service.
If you are in immediate distress and need to speak to someone now, you can:
- Call the Samaritans for FREE on 116 123 from any phone at any time.
- Message the Samaritans by texting ’SHOUT’ to 85258 for their FREE 24/7 text support service.
- Contact your local GP or NHS 111 service.
- Dial 999 or visit the nearest A&E department if you, or someone you are with is in immediate danger.
Additional Support
- Childline: 0800 1111 (24 hours)
- Papyrus Hopeline: 0800 068 4141 (24 hours)
- SANEline: 0300 304 7000 (4.30pm–10pm every day)
- National Suicide Prevention Helpline UK: 0800 689 5652 (6pm to midnight every day)
- Campaign Against Living Miserably (CALM): 0800 58 58 58 (5pm–midnight every day)
